Process Improvement
Every organization has the potential to improve its operations by systematically examining its business processes. Whether you decide to embark on a process overhaul or to adopt continuous process improvement methods, Management Partners can provide the techniques to make it happen. Our approach is based on employee involvement, which includes one-on-one troubleshooting and group activities, to discover both process trouble spots and real-world solutions. With solid employee support, organizations are able to make great strides in becoming among the highest functioning operations.
Our successes with this service include the projects highlighted below.
Surprise, AZ
Management Partners completed a review of the development review process for this rapidly growing city. One of the methodologies used during this project was the GE Work-Out™ technique, which consisted of a two-day employee retreat in which participants studied their existing processes, prepared an array of potential solutions for improvement, decided which processes changes should occur, and presented their recommendations to their managers and directors. The resulting changes in business processes maximized both efficiency and customer satisfaction.
Polk County Efficiency Commission, FL
Management Partners was hired by the Polk County Efficiency Commission to undertake a comprehensive study of the county government operations with a goal of identifying efficiencies in service delivery. Management Partners reviewed every function of this large and complex organization and conducted numerous interviews and focus groups. The Commission presented 20 specific recommendations to the Board of County Commissioners designed to improve both efficiency and effectiveness. Five of the recommendations crossed jurisdictional boundaries to include service consolidation and contracting with the 17 municipalities in Polk County.
Oklahoma City, OK
A review of Planning Department operations focused specific attention to how planning functions interact with the City’s development review functions housed in the Department of Public Works. The project included detailed process mapping and a process improvement decision-making session that engaged employees from the planning, public works, fire, utilities and information technology departments. The City’s intake process for development applications was reinvented and a technology work plan was developed as a result of the work.
"The fiscal model has given us a powerful long-range planning tool to help guide us through the development and housing downturn we are currently experiencing. The variety of data inputs and number of different variables give the model an unlimited number of potential uses." - Kerry Breen, Accounting Manager, City of Brentwood, CA |
